CATS to launch on-demand transit pilot program (WBTV)

The Charlotte Area Transit System is getting ready to launch an on-demand service that would allow riders to call a ride to them in select Charlotte neighborhoods.

“Our goal is for this not to be a service reduction but a service expansion,” CATS planning director Jason Lawrence said.

Meg Fencil is a transit user and director for Sustain Charlotte. She said while the program sounds smart, she’s interested to see how the new drivers will handle the variety of riders who use public transit.

“Older adults and people with physical and mental disabilities need to be treated respectfully and with dignity,” Fencil said.

See the full WBTV article.