Our Commitment To Our Donors
We will not sell, share or trade our donors' names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.
This policy applies to all information received by Sustain Charlotte, both online and offline, on any Platform ("Platform", includes the Sustain Charlotte website and mobile applications), as well as any electronic, written, or oral communications.
To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.
Sustain Charlotte values your privacy. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.
1. Information We Collect
We collect personal information that you voluntarily provide to us, such as when you:
- Sign up for our email newsletter
- Make a donation
- Register for events
- Submit a contact form
- Apply to volunteer or participate in programs
This information may include your name, email address, mailing address, phone number, and payment details.
We also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, pages visited, and referring website, using tools like Google Analytics. This helps us understand how people use our site so we can improve it.
2. How We Use Your Information
We use your information to:
- Communicate with you about our work, events, and opportunities to get involved
- Process donations and send donation receipts
- Register you for events or programs
- Respond to your inquiries
- Improve our website and outreach efforts
We will never sell or rent your personal information.
3. Sharing Your Information
We may share your information with trusted third-party service providers (e.g., email or donation platforms) who help us operate our website and manage communications. These providers are only given the information necessary to perform their services and are contractually required to protect your data.
We may also share information if required by law.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather usage data. You can adjust your browser settings to disable cookies if you prefer, though some website features may not function properly.
5. Your Rights and Choices
You may:
- Unsubscribe from our email list at any time using the link at the bottom of any message
- Request access to the personal information we hold about you
- Ask us to update or delete your information
To make any of these requests, please contact us at [email protected].
6. Data Security
We take appropriate measures to protect your information, including secure payment processing and data encryption where applicable. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.
7. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this policy or how your information is handled, please contact us at:
Sustain Charlotte
Email: info@sustaincharlotte.
Website: https://www.